1. At Nothing Changes, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied, we are here to help with our return and exchange policy. 

Thank you for supporting NOTHING CHANGES. Because our collections are produced in exclusive, limited quantities, we kindly ask that you read the policy below before placing an order.

Effective date: 15 AUGUST 2026

Policy version: 2.2

This Policy Version 2.2 applies to orders placed on or after 15th August 2026. The version of this policy published and made available at the time the order is placed will apply to that order. 

Nothing in this policy excludes any right or remedy that cannot legally be excluded under Malaysian law.

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1) Exchanges, Returns & Cash Refunds

All purchases are final and are not eligible for cash refunds or store credit due to change of mind, sizing, fit, or personal preference.

However, if the size or fit is not suitable, customers may request an exchange for:
- Another size of the same design; or
- Another design of a lower, equal, or higher value, subject to availability.

For exchanges to an item of a higher value, the customer will be required to pay the price difference.

For exchanges to an item of a lower value, customers may add another item to utilise the remaining value of the original item. Any unused balance is not refundable and will not be issued as store credit.

All exchanges are subject to our exchange eligibility requirements, item condition requirements, and stock availability.

Cash refunds or store credits are not provided for:
- Change of mind
- Incorrect size selection
- Unsuitable fit or sizing preference
- Preference regarding fabric, design, or colour
- Slight colour variations caused by lighting, photography, or screen settings
- Minor measurement variations within our stated tolerance of ±1–2 cm
- Delivery delays or courier handling after the order has been dispatched

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2) No Stock Reservation

Submitting an exchange request, receiving preliminary approval or being informed that stock is currently available does not reserve, hold, allocate or guarantee stock.

Stock will only be allocated when:
1. the returned item has been received;
2. the item has passed inspection;
3. the exchange has been finally approved; and
4. the exchange is processed in our system.

All exchange requests are subject to actual stock availability at the time of processing. Our products are produced in limited quantities and requested stock may sell out while a return is in transit or awaiting inspection.

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3) Exception: Defective or Wrong Item Received

Returns and exchanges for the same design or another design of the same value are also allowed if the item is defective or if you received the wrong item. Store credit refund will only be applicable if the preferred exchange option is unavailable due to stock availability.

Defect means a manufacturing fault that affects wearability (e.g., major stitching issue, obvious fabric defect, broken zipper).

Not considered defects:
• Loose threads (can be trimmed)
• Minor stitching irregularities
• Minor differences in print/texture due to batch variation
• Slight measurement differences (±1–2 cm)
• Colour differences due to lighting/editing/screens

All cases are subject to verification and approval by NOTHING CHANGES.

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4) Size Guidance

Product measurements and size charts are provided as a general guide only. Customers are responsible for reviewing the measurements and selecting the size they consider suitable.

Any size recommendation provided by our staff is based solely on the measurements and information supplied by the customer. Such guidance is not a guarantee of fit, as body proportions, comfort preferences and preferred styling may vary between individuals.

Where a customer selects an item after receiving measurements or guidance, the final size selection remains the customer’s decision and responsibility.

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5) Strict Requirement: Full Unboxing Video (Non-Edited)

To request any return, exchange, store credit, or resolution for defective/wrong items, you must provide a full unboxing video that meets ALL requirements:

The video must be:
• One continuous recording (no cuts)
• Non-edited (no filters, speed changes, overlays, or stitched clips)
• Clearly showing:
1. Parcel sealed before opening
2. Shipping label/waybill visible
3. Opening the parcel and inner packaging
4. Item(s) fully removed and shown clearly
5. Close-up of the defect/wrong item

Important:

• We reserve the right to reject your claim if there is no proof in the form of a video recording during the complaint process.

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6) Reporting Timeframe

Please report any issues within 72 hours of delivery (based on courier tracking marked “delivered”).

Claims submitted after 72 hours may be rejected. Once instructions are provided, customers are required to ship the item back within 72 hours to the address given, approved exchange arrangement will be considered void if the item is not shipped out within 72 hours after return instructions are given.

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7) Store Credit Rules

• No store credit will be issued for general returns/exchanges.
• Store credit is ONLY provided for approved defective item/wrong item received cases when an exchange is not possible due to stock unavailability.

Store credit terms :
• Credit amount: equal to the item value paid (excluding shipping, unless stated otherwise)
• Validity: No expiration
• One-time use only
• Non-transferable and not redeemable for cash

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8) Return Conditions (Item Must Be in Original Condition)

Any approved return/exchange must be:
• Unworn, unwashed, and unaltered
• With original tags attached
• Free from stains, perfume/deodorant, makeup marks, pet hair, or damage
• Returned with original packaging

Items that fail inspection may be rejected and returned to the customer (shipping fees may apply).

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9) Shipping Fees & Return Process

• Return shipping fees are typically borne by the customer unless stated otherwise by NOTHING CHANGES.
• We strongly recommend using a trackable courier.
• NOTHING CHANGES is not responsible for parcels lost/damaged during return shipping.
• Reshipping fees for exchanged items may apply depending on destination.

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10) Shipping Risk & Courier Responsibility

Once an order has been handed over to the courier and marked as accepted by the courier, responsibility for delivery lies with the courier.

NOTHING CHANGES is not responsible for delays, loss, theft, misdelivery, or damage occurring during transit after the parcel has been handed over to the courier.

Customers are responsible for providing a complete and accurate delivery address. NOTHING CHANGES is not responsible for failed deliveries, returned parcels, or losses arising from incorrect, incomplete, or outdated shipping information provided by the customer.

If tracking confirms that a parcel has been delivered to the address provided by the customer, NOTHING CHANGES will be deemed to have fulfilled its delivery obligation. Any dispute regarding delivery after that point should be raised directly with the courier. 

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11) How to Request a Return/Exchange

Contact us via:
• Email: nothingchanges.official@gmail.com

Include:
1. Order number
2. Full name
3. Clear photos of the issue
4. Full non-edited unboxing video
5. Description of the issue + requested option (exchange / alternative exchange)

We review cases within 3–7 working days and will guide you on the next steps if approved.

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12) Inspection & Final Decision

All returned items will be inspected upon arrival. We reserve the right to reject a request if:
• The unboxing video is missing/edited/incomplete
• The item shows signs of wear, washing, alteration, or damage after delivery
• The issue does not qualify as a defect
• The returned item does not match what was sent

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13) Pre-order/ Sale / Promo Items

Sale and promotional items are not eligible for exchange, return and refund. This does not affect any applicable rights relating to confirmed defective or incorrect items.

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14) Policy Acceptance

By placing an order, the customer confirms that they have had access to:
• this Return and Exchange Policy;
• the product description;
• the size chart and measurements;
• the applicable delivery terms.

The customer also acknowledges that discretionary exchanges are limited to once per order and that exchange stock is not reserved or guaranteed.

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15) Repeated or Abusive Conduct

Nothing Changes may reject a discretionary request where there is reasonable evidence of:
• deliberate damage;
• substitution of items;
• false documents or altered evidence;
• repeated inconsistent accounts;
• misuse of return or exchange procedures;
• attempts to obtain duplicate refunds, credits or replacements.

After all existing orders, credits, settlements and legal obligations have been completed, Nothing Changes reserves the right to decline future transactions where reasonably necessary to protect the business from fraud, abuse or repeated policy violations, to the extent permitted by law.

This clause will not be used to avoid an existing order, Tribunal award or non-excludable consumer right.

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16) Policy Updates

NOTHING CHANGES may update this policy at any time. The latest version published on our official channels will apply to future orders.